Don’t Promise

We’ve all been there. A customer’s upset. They make a demand. Maybe it’s reasonable, quick, easy, and no big deal. Fine. But sometimes it’s unreasonable given the context and situation. And we give in. Promises to placate rarely end up well. Sometimes you’ll do anything to avoid the immediate pain of saying no. And since in the near-term there’s…

via Don’t Promise — Signal v. Noise – Medium

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Zain

Zain Abiddin is an Entrepreneur & Product Manager. He is the founder and Product Manager of Chillik Media, a design led software agency based in San Francisco.

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