If bots are going to live up to their hype, we have to move beyond the fixed decision trees and pre-defined scripts.
Last week, Mikhail Larionov from Facebook, wrote a post about decision trees vs web views. He argues that web views are better than using a bunch of decision trees. We agree if you look at most of what we see being built today.
But what if there’s a much better way?
Let’s look at how people would order coffee…